Tracing Beneficiaries

Arkline Legal Agents have the tools, expertise, and sensitivity required to assist financial institutions and other companies in tracing the beneficiaries of their deceased customers for the purposes of pension funds, insurance claims, and the payment of other monies. We can work through casebooks containing thousands of deceased beneficiaries or track down one or two individuals. Whatever the size of your project, you can be confident that we can successfully trace executors, administrators, and next of kin and/or help you clean up your database.
office worker supporting legal agents at Arkline UK
“We find Arkline always responsive, however large or small the task, they take on board the detail, focus on the outcomes needed and run a well organised reporting, administration and invoicing system.”

Andrew Breckenridge

Director, Head of Dispute Resolution - Thomson Smith and Puxon

It is estimated that around £200 million per year is paid out in pensions to deceased individuals. Our beneficiary tracing team has years of experience in beneficiary tracing and mortality screening and can assist your company in distributing redress, mitigating the risk of fraud, and achieving good governance.

Our beneficiary tracing services also assist your organisation with UK GDPR compliance. These data protection regulations require businesses to take measures to ensure the personal data they hold is accurate and up-to-date. Organisations attempting to contact deceased individuals result in a considerable number of complaints t the Information Commissioners Office (ICO). Such communications are distressing for the recipient and can lead to reputational damage and regulatory fines.

To find out more about how we can help with beneficiary tracing, please get in touch today.

How we conduct beneficiary tracing

Our experienced beneficiary tracers will check your records against all relevant sources including databases not available to the general public, General Register Office (GRO) Companies House, Births, Deaths, and Marriages, the Land Registry, Royal Mail’s Postcode Address File(PAF), and many others.

We work quickly and efficiently and are conscious of your timescales and budget.

Key Benefits

  • We will clean up your company’s data using a wide range of databases to rectify addresses and confirm continued residence wherever possible. This will assist you with UK GDPR compliance. 
  • We have the expertise required to deal with sensitive cases and you can be confident that our systems and processes comply with data protection and privacy rules and regulations.
  • Weekly management reports for large volume beneficiary tracing projects to allow clients to keep track of progress and update stakeholders.
  • We have access to databases not available to the general public and we also know the right search tools to use to undertake every type of mortality screening instruction. This allows us to work effectively and keep costs reasonable.

Key Features

  • Assistance with FCA and UK GDPR compliance
  • Fraud prevention
  • Individual and bulk instructions are undertaken.
  • Database batch screening and ongoing monitoring available.
  • Enquiries involving two or more countries.

What we Need From You

To receive a quote, please email

  • The number one to indicate the first item needed to trace an asset

    An email or covering letter containing your contact details and specific instructions.

  • The number two to indicate the second item needed to trace an asset

    The subject’s full name, last known address, and reasons for beneficary tracing.

  • The number two to indicate the second item needed to trace an asset

    To improve your chances of success please provide the subject’s date of birth, telephone, email address, previous/parental address, and employment details.

Why Choose Us?

  • Member of the Association of British Investigators (ABI), the only professional investigations association endorsed by the legal profession.
  • ISO 9001 Quality Certification - UKAS Accredited
  • Member of the World Association of Detectives (WAD)
  • Not only do we have a specialist in-house tracing team, but we also have a licensed field force that operates throughout the UK. We also have contacts with approved tracing agents based overseas.
  • All our employees are trained on the compliance requirements of the UK GDPR, the Data Protection Act 2018, and other relevant privacy laws.
  • As a niche company dedicated to providing debtor tracing expertise and process serving we collaborate closely with internal stakeholders and provide clients with one point of contact. We respond to all client phone calls and emails as swiftly as possible. Our team also prides itself on their agility and creativity, ensuring they meet clients’ objectives regardless of the complexity of the debt tracing project.
  • At Arkline Legal Agents, we invest heavily in technology to ensure our clients receive best in class service and results. Our point of difference is that we subscribe to all the available tracing databases.
An Arkline UK team member working at her desk
Case Study

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